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Introduction

At Salty V, we strive to provide our customers with the highest quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund policy to ensure your satisfaction.

Refund Eligibility

  1. Time Frame

    • Refund requests must be made within 30 days of the purchase date. After 30 days, we unfortunately cannot offer a refund or exchange.

  2. Condition of Items

    • Items must be unused, in the same condition that you received them, and in their original packaging to be eligible for a refund.
    • Certain types of items are exempt from being returned, such as perishable goods (e.g., food, flowers), custom or personalized items, and intimate or sanitary goods.

  3. Proof of Purchase

    • A receipt or proof of purchase is required for all refunds.

Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Refund Process

  1. Initiating a Refund

    • To initiate a refund, please contact our customer service team at [customer service email] or [customer service phone number] with your order details and reason for the return.

  2. Return Shipping

    • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

  3. Inspection and Approval

    • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment method and bank's processing time.

Late or Missing Refunds

  1. Processing Time
    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

Exchanges

  1. Defective or Damaged Items
    • We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [customer service email] and send your item to: [return address].

Sale Items

  1. Sale and Discounted Items
    • Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Gifts

  1. Gift Refunds
    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
    • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Contact Information

If you have any questions about our refund policy, please contact us at:

  • Email: [customer service email]
  • Phone: [customer service phone number]
  • Address: [business address]

Thank you for shopping with Salty V. We appreciate your business and strive to create the best possible shopping experience for you.